Shop Policy

Cancellation

If your order has not shipped, you may request a cancellation for a full refund. If you need to cancel your order, please notify us as soon as possible.

Damages or Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. We need to be notified within 5 business days upon delivery for any issues with your order.

Returns or Exchanges

We don’t accept returns or exchanges. If there are any issues with our products, we will work directly with you to solve the problem.

Refunds

Any refunds, if approved, will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact

If you have any questions regarding your order, please email us at info@hamacharms.com.

Last updated: 09/13/2021